Returns Policy
Black Friday 2026: extended returns
Orders placed during our Black Friday sale (10am AEDT Thursday 12 November to 11:59pm AEDT Tuesday 17 November 2026) can be returned within 50 days of receiving your order, instead of the usual 30 days.
Sale items bought during Black Friday can only be returned for store credit. There are no refunds for change of mind, including wrong size or fit. All other conditions on this page still apply.
Faulty, damaged or wrong items are always covered under the Australian Consumer Law. Full details are in our Sale Terms & Conditions.
We want you to love your Dust & Bullets Western purchase. If something isn’t quite right, we’re here to help.
Returns Eligibility
The time limits and item-condition requirements below apply to change-of-mind returns. They do not restrict your rights under Australian Consumer Law.
Change-of-mind returns must be lodged within 30 days of delivery. Orders placed during the Black Friday sale dates above have 50 days from delivery.
To be eligible for a return, items must be:
- Unworn, unwashed and unused
- In their original condition
- Returned with all original tags attached
- Free from makeup, fake tan, perfume, deodorant, pet hair or other marks and odours
- Returned in the original packaging where possible
Change-of-mind returns that do not meet these requirements will be rejected and returned to the sender.
Sale Items & Discount Codes
For eligible change-of-mind returns of sale or discount-code items, choose store credit. For faulty, damaged or incorrectly supplied items, contact customer@dustandbulletswestern.com. Australian Consumer Law remedies are not limited to store credit.
Exchanges
We do not offer direct exchanges.
The quickest way to secure your preferred size or style is to:
- Submit a return request and select store credit.
- Once your return has been approved and processed, use your store credit to place a new order.
Return Postage
You pay return postage for change-of-mind returns. If we confirm a product fault, we will reimburse reasonable return postage costs in line with Australian Consumer Law. We recommend tracked post.
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit and will not refund any products lost in transit.
How to Return Your Order
Step 1
Submit your return request through our returns portal:
Important: For eligible change-of-mind returns of sale or discount-code items, choose store credit. For faulty, damaged or incorrectly supplied items, contact customer@dustandbulletswestern.com. Australian Consumer Law remedies are not limited to store credit.
Step 2
Prepare your return by ensuring:
- All tags are attached
- The item is unworn and in original condition
- The item is free from perfume, makeup, fake tan and pet hair
- The item is placed in its original packaging where possible
Step 3
Include your name and order number, or other proof of purchase, so we can identify your return. Contact customer@dustandbulletswestern.com if you need help.
Step 4
Send your return to:
Dust & Bullets Western
1 Roxburgh Street
Lorn NSW 2320
Australia
Step 5
Once your return arrives at our warehouse, please allow 7–14 business days for processing.
Step 6
Approved returns are processed under the rules above. Sale and discount-code change-of-mind returns receive store credit. Refunds required under Australian Consumer Law are not limited to store credit.
Please allow 3–10 business days for funds to appear in your account, depending on your financial institution.
Faulty Items
If you believe you have received a faulty item, please contact our customer support team at customer@dustandbulletswestern.com as soon as possible with your order number, a description of the issue and clear photos.
Right to Reject Returns
Dust & Bullets Western reserves the right to reject returns that do not comply with this policy
